Shipping & Returns

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs only if the return is a result of our error (such as receiving an incorrect item).


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Warranty Policies

  • 14 Day Warranty: Refund included 

  • Graphics/wraps should be installed within a  14 day period after it has been delivered. Graphics/wraps should be laid flat if you are not intending to install them immediately. 

    Due to temperature changes over time the application tape MAY  no longer be effective which can happen after recommend installation time frame. 

    If the application tape is defective ( Meaning adhesive will not apply to vinyl for  transfer  to the applied surface before the installation period of 14 days ) Then contact our support team ( Admin@overlookgraphics.com )

    If your order arrives damaged we will gladly send you a replacement. This warranty is only valid if the decals have NOT been installed yet. As soon as you receive your order, it is your responsibility to flatten it and store it in a dry, room temperature place. 

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  • 1 Year Warranty (after 14 Day warranty passes):Refund not included 

The vinyl we use to create our decals is manufactured to withstand 5 years of outdoor conditions. If your decal begins to start peeling off the applied surface  within the first year, we will send you replacements. Example = ( The customer has installed the vinyl graphics  then  5 months after later vinyl start to peel from the corners of the window( applied surface). Refunds are not offered with in the 1 year warranty.  

If the vinyl stickers  from Overlook Graphics llc has not been installed yet after the 14 day period passed then the 1 year warranty is not valid. Example ( The customer receive the order 3 days after  it was placed online or pick up in store then waited 3-5 months later to install the graphics causing application issues due to temperature changes over 5 month time period the application tape MAY  no longer be effective which can happen after the recommend installation time frame(14 days). Then the 1 year warranty is no longer valid. 

If the vinyl stickers  from Overlook Graphics llc has not been installed yet after the 14 day period passed then the 1 year warranty is not valid. Example ( The customer receive the order 3 days after  it was placed online then waited 3-5 months later to unroll the graphics from the shipping box or tube then graphics may no longer be applicable due to extended time period from being unrolled and flatten which this can cause   application issues when its time to install.  

Before implementing our warranty, we have to decide if the situation is protected by it. Therefore, we may ask for pictures of your order.

 

Shipping

We can ship to virtually any address in the world. Note that there packages can possibly take between 4-8 weeks to be delivered if addressed outside of the United States. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders can take up to 3 business days to ship. Customized items can take up to 7 business days due to specialty materials.